Wednesday, Dec. 1, 2004 (No. 46)
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Mid-TN Sprint PCS call center
operated by Convergys via IBM will layoff
825 and close, five years after opening, Tennessean, Dec. 1.
City Paper, p. 3.,
Nashville's Satellite Phone Source
goes international with Canadian office,
City Paper, Dec. 1.
Oak Ridge/Knoxville "Innovation
Valley" branding to be announced today
will seek to establish E.TN for instruments,
nanotechnology, homeland security, other
categories, Knox. News Sentinel, Dec. 1.
Tate says she will work
with TN Economic and
Community Development to conduct a
broadband inventory of Tennessee, Knox.
News Sentinel, Nov.
17, story no longer on
says State may need to do more to protect
consumers of VoIP, telecom
services, Knox. News Sentinel, Nov. 23.
Songwriters Guild of
America, with Nashville-based Rick Carnes
as president, makes the web its headquarters, City Paper, Nov.
Digital Dog snatches TN Performing
Arts Center contract for website
redesign, release Nov. 16.
Is your IT ad in
the NTC 2005 Technology Directory?
500 Reveals America's
Fastest Growing Companies. Related, NashvillePost.com.
Ranked technology companies
headquartered and/or operating locally:
(120), Franklin; PureWorks
(d.b.a. PureSafety), (206) Nashville;
(300) Murfreesboro; Navarro Research and
Engineering (360) Oak Ridge; Beacon Technologies,
(365) Nashville; The
Whitestone Group (411)
Knoxville; ComFrame Software
Corp. (428); NovaCopy
Nashville Technology Council
Technology Census of tech firms continues
a Management Skills tune-up for 2005 tech
enterprise? Nashville Technology
Council offers it, beginning in January,
details right here.
(Tomorrow, Dec. 2) Tech Roundtable -
"Software Wise Guys - Foundations of a
Successful Software Company," with David
Condra, NTC; Mike Cain, LBMC; Chris Sloan, Boult
Cummings; Tim Choate, Bondware. Details here.
back to top
Nashville's SmartDM survives and thrives in
Database Marketing space
SmartDM President Jay
Graves says that thanks to the crucible
of the Dot.com Bust that
began in Winter 2000, his 34 years on earth must
be translated into "dog years." By the time
the Internet meltdown was recognizable, he says,
"We watched 99 percent of any market value we
would've seen disappear in a 90-day
with industry-wide calamity, SmartDM quickly
internet data-collection services to database
and e-mail marketing services for its clients,
drawing on the previous direct-marketing
experience of founders Graves and CEO Rich
While the past four years have been a wild
ride, the company has emerged among what Forrester
Research (SmartDM release, Aug. 3; June 30 FR Wave report) describes as "The
Best Email Marketing Service Providers." The
company is much-studied in business and academic
circles, and as Graves made clear during his
recent NTC Tech Roundtable appearance, the company
also intends to be a leader in confronting the Spam challenge.
A steady stream of press coverage of the
firm during the past ten years suggests that the
founders learned early-on to quickly leverage
advantages and to cut their losses. A SmartDM
office in Las Vegas opened with a
flurry, reflecting sights set on the Gaming and
Energy sectors, but the office was subsequently
closed. A once-touted partnership with a company
in the People's Republic of China, as well as
SmartDM's SmartReminders.com sister
company have quietly "gone away," says Graves.
Meanwhile, other SmartDM offices have opened (New
York City, Dallas, Little Rock); and,
partner-or-no, SmartDM now e-mails thousands of
messages per year to China in behalf of the
National Basketball Assn., an anchor client in
their sports-marketing division, thanks largely to
the popularity back home of the Houston Rockets'
Yao Ming, the 7'6" 24-year-old.
SmartDM was founded in 1995 as DataMark
Inc., with $15 in cash and a PC bought with a
credit card. Graves was 23, not long out of
Vanderbilt political-science studies, and
Co-Founder/CEO Richard Maradik was 25. The pair
had just left the staff of the Tennessee
Republican Party, where Maradik led fundraising
and Graves managed technologies.
By leveraging their political track-record
and adding a couple of Nashville business clients,
by 1997 the firm had 10 employees and $1.8
million in sales. Today, Graves estimates
political accounts amount to no more than 1
percent of the company's annualized
In 1998, the same year the company boasted
200 customers and $4 million in revenues, Graves
explains they barely survived a time-consuming,
humbling and ultimately fruitless attempt to bring
investors into the company. Graves and Maradik
regrouped, and by late 1999, they had 26 employees
and were lionized in Inc. Magazine's (Aug. 99) report, "Great
Companies Started for $1,000 or Less." The next
year, they were listed 127 among the Inc. 500, with 40 employees,
and $9 million in revenues.
Today, Graves says a more focused SmartDM
has $14 million in revenues, 100 employees and is
profitable. Graves says the more focused company
reports more than 50 customers in six vertical markets: financial
services, professional and collegiate sports
teams, hospitality, entertainment, non-profits and
to top Nashville Capital Network's Sid
Chambless announced details of NCN's
Feb. 16 program
, "Organizing Your
Company": Moderator, Paul Wallace (American
Healthways); Stuart Campbell, Stites &
Harbison; Paige Davidson, Bass Berry; Carig
Buffkin, Buffkin Assocs.; Jon Billington, Ernst
& Young; Stuart McWhorter, Clayton Assocs. No
charge or advance registration required. 5:30
p.m.-7 p.m., Averbuch Auditorium, VU Owen Graduate
School of Management. "Determing
the Valuation of Your Technology
will be the topic of the Jan.
13, 2005, NTC Tech Roundtable, with lead presenter
Owen GSM's Bruce Lynskey
, and panel to be
announced. 4 p.m., venue to be
announced. Cosponsors: NTC
, Nashville Capital Network
Owen Entrepreneurship Center
Kyzen ends SEC
stock registration, as anticipated,
Tennessean, 2E, Nov. 20.
Inflow and its
Nashville operations center now part of SunGard
Availability Services (Denver), following
merger, NashvillePost.com, Nov.
17. Nash. Bus.
17. Tennessean, 2E, Nov.
VoIP and Broadband
bolsters its flagship Voice over IP business
through partnership with WF
of Wilhagan Ventures that enables ISDN-Net to
reach 60% of U.S. population, Release Nov. 25,
Nash. Bus. Journal, Nov.
26. ISDN-Net in WV
Fiber partnership, Tennessean, 3E, Nov. 26,
Network Solutions adds VoIP to its infrastructure
business, Nash. Bus. Journal, p. 3, Nov.
26. US LEC sales
director emphasizes T-1 variation on VoIP, Nash.
Bus. Journal, Nov.
26. MidSouth VoIP
resells Champion services, Commercial Appeal,
adoptions of VoIP indicates level of comfort with
security, services, Memphis Bus. Journal,
Solutions and United Telephone (Chapel Hill, TN)
expand IP Triple-Play package into Tennessee,
now part of acquiring Decision Resources
(Waltham, Mass.), but remains here as DRI managed-care research and
information unit, NashvillePost.com, Nov. 19. Nash. Bus.
19. Tennessean, 2E,
digital distribution of the legend's
music, NashvillePost.com, Nov.
VU seed capital
helps Galloway-led Pathfinder image-guided liver-surgery
technology grow legs, but venture awaits
word on NSF grants applications, Nash. Bus.
Journal, p. 8, Nov. 19, not on web.
William Young forms
Computer Help F1, Urban Journal, p.
20, Nov. 17, story not on web.
expands board of directors,
system created by E. Tenn. manufacturer is
competitive globally, without
outsourcing, Knox. News Sentinel,
back to top ClientLogic Wins Customer Care
Triple Crown in United Kingdom CRM industry
awards, release Dec. 1.
Anode's Night Train to
Nashville: Country Connection Interactive
Kiosk Scores Bronze World Medal, Nov. 18 release.
PayMaxx and Indiana bank
partner, p. 4, Nash. Bus. Journal, Nov.
19, not on web. NBJ Online version, Nov. 17, here.
(Emoney Advisor, Money Guide Pro) adopted by
Capital Financial and Bolen Asset
Management, Nash. Bus. Journal, p. 15, Nov. 26.
Dell, Microsoft in new Air
Force contract for shipping half-million PCs
to military, Wall St. Journal, Nov. 19.
LOGISCO, warehousing and logistics
provider in Brentwood, received the Quest
for Quality Award from Logistics Management, ranking
in top five for performance,
information technology and equipment. Chuck Cline is
president. Tennessean, Nov.21.
Staff of Nashville Metropolitan
Transit Authority received awards during
the annual Tennessee Public Transportation Association's awards
ceremony: Rob McElhaney, information technology
administrator, received the Extra Mile
Award. Tennessean, Nov. 21.
Some law firms adopting Postini to fight
spam, Nashville Sols. Grp. represents software
locally; Nash. Bus.
Journal, p. 15, Nov. 26. Columnist Murray
examines spam-fighting options, Nash. Bus. Journal, p. 17, Nov. 26.
SCSI adds former Lamar Alexander
aide as marketing director, Nash. Bus.
Journal, Nov. 24.
Sy.Med Development Inc. becomes
Microsoft Gold Partner, Nash. Bus.
Journal, Nov. 19. Release Nov. 22.
Iris Networks names Ebner chief
manager, Nash. Bus. Journal, Nov. 22.
Boult Cummings ' move to Roundabout
Plaza calls for special care with information
systems, and allows firm to add VoIP technology, stories
pp. 32 and 33, Nash. Bus. Journal, Nov.
Jim Thorpe to vp-gm
Cingular Wireless Kentucky/Tennessee
19, Nash. Bus. Journal, Nov. 19, not on web.
InfoCode executive has Christmas Tree
business running in background,
Tennessean, Nov. 26.
IHL Consulting Group, which trips
POS trends, adds former 'rocket scientist'
Sheldon to team, Nash. Bus. Journal, Nov.
back to top BlueCross
BlueShield of Tennessee and Caremark
announce Electronic Prescribing for
Tennessee Physicians, release Dec. 1.
CTI Molecular Imaging Announces the Release
of PEG.CONNECT IT services, release Dec. 1.
Corp. announced WebMD Business Services
contracts to provide outsourced, managed
EDI gateway services to ten healthcare
payers representing in excess of 35 million
covered lives, release Nov. 15.
MedCom USA engages Nashville-based
former HealthStream and WebMD/Envoy sales
exec Jaqueline Lancio to market MedCom System,
release Nov. 18.
Gordian Health Solutions presents
to consumer-directed healthcare
conference this week, release
UT Cancer Institute at Memphis will
use federal grant for telemedicine,
Commercial Appeal, Nov.
to RFI on HIT interoperability due ONCHIT by Jan.
18, conference convenes Monday,
Dec. 6. WTOnline. Brailer interview,
Health Informatics Extra, Nov. 3. ONCHIT funding
less than sought, NashvillePost.com citing Modern
Physician, Nov. 23. ONCHIT
Conferees stress advent of
"predictive medicine" depends largely on spread of
Electronic Medical Records, NY Times,
execs leading big-ticket projects often confront
skepticism of ROI, but spending
to build, HealthLeaders, November
back to top
Link to key
in-state government bid-tracking
resources, here. Also,
see previous issues, here.
NEW: TN Dept. of Personnel issues RFP
Development and Hosting of Web-based
deadline Jan. 7.
NEW: TN F&A Capital Projects
seeks help through RFP
317.10-003 for Asset
Information Management System
Maintenance and Support Services, due Dec. 23.
Update: TN Teacher Recruitment
Campaign (web, database support
deemed best offeror.
(Revised) TN Dept of Safety seeks
electronic Customer Management System
(queuing) via RFP 349.02-401, due Jan. 11.
DCS automated financial database
to correct payment problems, Times Free
Press, Nov. 19.
Metro Government invites responses to
RFP 04-69 for Local Telephone
Services (dial tone, analog, T1, PRI)
eligible for E-rate discounts, due Dec. 6.
State Merchant Services RFP 317.05-029 for e-check
acceptance, POS, debit/credit clearance,
State RFP 335.02-535 for review of
corporate IS and automated
financial-examination systems, by Dept. of
Commerce & Insurance.
Website and CRM development and
maintenance for TN Tourism, via RFP 326.01-501, due Dec. 10.
TN Dept. of Ed. online formative
assessments, online development and
maintenance subsumed, RFP 331.04-001.
Coverage of effort to extend ban
on taxes on Internet services: Sen. Frist
supports ban, WashPost, Nov. 18. Frist supports ban,
NashvillePost.com, Nov. 18. NY Times, Nov. 20.
Lenoir City considers launching
Broadband over Power Lines, Knox. News
Sentinel, Nov. 24.
Army deploys more
intelligence-analysis system infrastructure in
Iraq to increase intel reporting, Army News Service, Nov. 18.
Hamilton County 911 reliability
depends on state of technology, among
other things, Times Free Press, Nov. 25.
After-action report on states'
regulators' NARUC meeting in Nashville,
Knox. News Sentinel, Nov. 22. See previous for more
detailed stories on issues such as VoIP, here.
Citing Memphis rape victim, TRUE urges legislation to
reinforce Online Dating safety,
release Nov. 24. Background
Federal contract for FirstContact
national web portal for inquiring Americans goes
to ICT Group, release Nov. 26.
NIST gets funding for
cybersecurity, IT R&D, sensors, Fed.
Comp. Week, Nov. 24.
to top The Oak Ridge NL "brand" is crucial
to building world-class sci-tech economy in East
News Sentinel, Nov. 22
launches effort to determine how to attract
life-sciences industries to the Valley,
, Nov. 24.
initiative seeks World Trade Center
charter for region,
leveraging regional airport, Elizabethton Star, Nov. 23
Memphis leaders rally to defend
city's status as logistics leader, after
rankings of 'logistics-friendly'
that shows Memphis losing ground, Commercial
Appeal, Nov. 19
Merastar Insurance in Chattanooga
adopts GuideWire ClaimCenter software
Chattanoogan.com, Nov. 8
officials in East Tennessee discuss importance of
cooperation for economic development
Knox. News Sentinel, Dec. 1
Transportation Research Center unveils technology
project to ensure trucking safety,
News Sentinel, Dec. 1
Columnist updates tech activity in
Fairview Technology Center,
Sentinel, Dec. 1
Light Gas and Water may invest in Metro Networx
Commercial Appeal, Dec. 1
Express leverages technology and FedEx presence to
address shipping of construction
, Commercial Appeal, Dec. 1
Computer system manages
Chattanooga Area Rapid Transit
Times Free Press, Nov. 19
adoption of Catalyst supply-chain execution
solution affects Aviall's Memphis inventory
location service, release
Idleaire Technologies has licensed
VoyenceControl to manage network
across its rapidly
expanding network, release Nov. 29
. Idleaire award from
CALSTART for emissions technology, Knox. News
Sentinel, Nov. 22
of Red Bank enters the computer age
Times Free Press, Nov. 17.
Computerized Payroll Solutions
founder discusses payroll providers'
Times Free Press, Nov. 4
. East TN
Better Business Bureau fighting Internet
, Knox. News Sentinel, Nov. 24
Brother dedicates 500K-sq.-ft.
state-of-the-art warehouse and logistics center at
Commercial Appeal, Nov. 18
. Release Nov. 23
County Tech Center needed to prepare workforce,
State Gazette, Nov. 19
back to top Bagel
1: Vanderbilt IT unit
details computer virus-fighting strategy,
tested by recent Bagel virus, release Nov. 22.
2: VU mathematicians' Bagel
theorem could reshape computer graphics, Space
Daily, Dec. 1.
Institute for Space and Defense
Electronics studies ways to protect
electronics from radiation, site here. Key Staff here. Military, NASA, other
sponsors. ISDE brochure.
U.S. and Russian scientists discuss
nuclear-waste security and terrorism at
VU, release Nov. 18. Background on event,
NashvillePost.com, Nov. 4.
Oak Ridge NL will benefit from
legislation, NY Times, Nov. 18.
(further) VU study of tree frogs
and computer nets, Tennessean, Nov. 29.
Adventure Science Center attempts
to leverage recent attendance surge,
Nash. Bus. Journal, p. 9, Nov. 19, not on web.
Siemens Westinghouse winner from
Lausanne Collegiate School, Germantown,
is among students honored, Commercial Appeal, Nov. 25.
Computer-science courses at Memphis
schools given NSF boost, Commercial
Appeal, Nov. 25. Memphis schools
receive NSF support for technology, Commercial
Appeal, Nov. 28.
Hamilton County Schools get new IT
system, Times Free Press, Nov. 4.
BusinessTN Tech reports, December 2004: The
new magazine's latest tech offerings include
reports on HCA PLUS Software development and
litigation around that work; a
story on Chattanooga's Tricycle Inc. software
venture; and, an update on East Tennessee's
IPIX venture. Also, the new Fast 50 listing
includes numerous technology firms, notably
Rentech, Beacon Technologies, Cybera, Iris
Networks, MailNet, Passport Health Communications
and others. Subscription.
Comments on value of key IT assets
in any enterprise you consider buying,
29. In Memphis, Microsoft
VP Robert McDowell discusses adding value
to business with information technology,
CommercialAppeal, Nov. 18.
drops sharply, Memphis rises slightly in Milken
ranking of best-performing
Bus. Journal, Nov.
18. Knoxville among
Best-Performing cities, Knox. News Sentinel,
24. Milken rankings
site provides e-commerce for trading unused items.
Roy Orbison estate digital
distribution deal, NashvillePost.com,
in celebrity ring-tones, Tennessean,
total lawsuits against downloaders now totals
nearly 7,000, with about 1,300 already
settled for average $3K each, USA Today, Nov. 19. Economists
not certain of impact of dowloading on music
sales, NY Times, Nov. 21.
Chris Sloan details nine common mistakes in
dealing with intellectual property
technology sector, p. 18, Nash. Bus.
Journal, Nov. 26.
may be under pressure to be acquired, CEO plans
shakeup, sales to sm/med business
disappointing, Washington Post, Nov. 22.
technology game appears: Geocaching, using GPS to
find cache owners' deposits and
find, Commercial Appeal, Nov. 25.
economist Haskew stresses importance of education
in propelling economy, Tennessean,
of broadband to homes means designers freer to
build more robust E-commerce sites,
NY Times, Nov. 29.
you like to be in charge of intercepting the Spam
within Bill Gates' 4 million e-mails
each day? CNN, Nov. 18.
computer algorithms and miniaturization are key to
technologies that draw bio-sensory
information from unusual body sources, NY Times,
gets much high-end outsourcing business,
particularly where customer interface is
for which India found less effective, NY Times,
creating "Smart City" IT trade zone near
Cochin, AP via WashPost, Nov. 19.
CEO views legislation agenda for tech industry
during Bush II, Washington Post, Nov.
back to top
( * indicates new or revised
1-3) Tennessee Education
2) NTC Tech Roundtable, "Software Wise
Guys," panel discussion of building
foundation of successful software business, with
panel featuring NTC President David Condra; Boult
Cummings attorney Chris Sloan; LBMC co-managing
partner Mike Cain; and moderator Tim Choate,
chairman of the Software Developers Roundtable and
founder of Bondware. Details here.
(Dec. 2) Memphis Technology Council program on Shader technology for video
games' experiment with
PointToExistence. 7 p.m. at CyberNet.
Write for more info, here.
(Dec. 3) Chatta. Tech. Council,
workshop: Coaching for Performance: The
Compensation Imperative (Dr. Takeda); 8 a.m., info
or (423) 755-7481.
(Dec. 7) The
Riverbend Technology Institute at UT Chattanooga,
with NASA Ames Research Center
(Center for Nanotechnology), Moffett, CA, the
Girvan Institute of Technology (Santa Clara) and
the University of Memphis FedEx Institute of
Technology present Dr. Meyya Meyyappan, Director
of the Center of Nanotechnology, 4:30-6 p.m., UT
Chattanooga, Fletcher Hall, Room 212. Limited
space. Information, here or call (423) 425-2177.
* (Dec. 8) WiTT December
meeting, 5 p.m., at The Mouse Pad at Cool
Springs. Program details here.
Council Holiday Mixer, Dan Mcguinness Pub,
1538 Demonbreun, 5 p.m., Details here.
(Dec. 9) AITP Nashville chapter meeting,
"Team-building," James L. York,
Facilitator and Trainer for the ETA Company. 5:30
p.m., Sheraton Music City Hotel, details
(Dec. 14) InfraGard: Maj. Gen.
Jerry D. Humble, TN. Office of Homeland
Security. 7 p.m., Belmont Univ., details
15) Chatta. Tech Council Luncheon: Network
Security and Information Security
Management, Joseph Dell, Chief Technology Officer
for Vigilar, Inc., 11:30 a.m., info
or (423) 755-7481.
15) East TN Technology Council luncheon, Speaker:
U.S. Rep. John Duncan, visit
write RSVP@tech2020.org, call (865) 220-2020.
InfraGard chapter meeting, Belmont
University. Speaker TBA. Write
(Dec. 21) PMI Nashville chapter meeting,
11:30 a.m.-1 p.m., Holiday Inn Select.
11) NTC Management Skills series begins. Presenter
Jay Ress. Details here.
(Jan. 13) NTC Tech Roundtable,
program on IT corporate valuation. See Venture section above.
(Jan. 19-20) Tennessee Cyber-Infrastructure
Initiative: Conference on Computational
Applications, papers invited. Murfreesboro, TN.
For further information, write Penny Morris
or George Garrison.
(Jan 25) WiTT monthly meeting, with Alan Tackett
and Mary Dietrich, Directors of
Vanderbilt University’s ACCRE (Advanced Computing
Center for Research and Education) will
speak. Vanderbilt Hill Center, 1231 18th
Avenue South, 4:30 p.m. Details here.
regional IT leadership conference, Memphis.
15) NTC Technology!
Nashville 2005. NTC's annual flagship event. For
sponsorship info, write email@example.com
* (Feb. 16) Nashville
Capital Network program on "Organizing Your
Business," see Venture
17) – MTSU Emerging Technology in Manufacturing
Contact: Dr. Charles
Russell Chair of Manufacturing
Excellence, Inst. Engineering Technology and
Industrial Studies, College of Basic and Applied
(May 18) – NTC Nashville Technology Innovation
Conference will be Wednesday, May 18,
2005, with emphasis on innovations that address
current and emerging technology needs of
enterprises large and small. The unprecedented NTC
event will be at BellSouth Auditorium, downtown
Nashville. Speakers currently confirmed include
execs from Symantec, IBM, Brooktrout, CapGemini,
Tacit Networks, J.P. Morgan. Registration,
sponsorship, exhibit and related details are
forthcoming. Info, write firstname.lastname@example.org
* (July 12-15) Tenn.
Valley Corridor 2005 National
24) – NTC's InfoSec Nashville
2005 information-security conference will
be Wednesday August 24, with CSI
information-security training Aug. 22, 23, 25, 26.
For further information, write email@example.com